Your satisfaction is our top priority. We offer return or exchange options under specific conditions to ensure a smooth shopping experience.

Return Policy:

• Products can only be returned if they are damaged, broken, or not functioning properly.

• You must request a return within 2 days of receiving the product.

• Returned items must be unused, in original condition, and with all original packaging.

Exchange Policy:

• If you receive a defective, damaged, or incorrect product, you are eligible for an exchange.

• Exchange requests must be made within 2 days of delivery.

• Exchange is subject to stock availability. If the product is not available, our team will offer an alternative solution.

Returns/Exchanges are not accepted for:

• Change of mind (e.g., you didn’t like the product, or the color/style is not as expected)

• Used, damaged by the customer, or customized products

• Certain categories like cosmetics, innerwear, or personal hygiene products due to health and safety reasons

Contact Us:

To request a return or exchange, please contact our customer support team:

• 📞 Phone: 01890413505

• 📧 Email: bikroymart01@gmail.com